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Terms Conditions That Cover How We Operate

These terms set out what you agree to when you open and use your sms88 account — from how deposits clear through DANA, OVO, and GoPay to how withdrawals are verified and when access applies under local law.

Account eligibility by local lawDANA, OVO, GoPay deposit rulesWithdrawal verification stepsAccount suspension conditionsContact path for disputes

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TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned in error, our support team handles terms-related queries directly. Have your account ID and the relevant wallet name — DANA, OVO, or GoPay — ready when you reach out so we can pull your transaction record without delay.

Live Chat Open the chat window from your account dashboard for terms queries, account suspension questions, or wallet verification issues. Available during operational hours.

Email Support Send a detailed message to our support address for disputes, account closure requests, or formal terms clarifications. Include your registered wallet type.

Account Help Centre The Help Centre covers common terms questions — wallet eligibility, withdrawal rules, account identity verification — before you need to contact us directly.

What These Terms Cover and How They Apply

sms88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering an account with sms88, you confirm you have read and accepted these terms in full. Access to the lobby, live casino tables, and sportsbook markets is available only where local law in Indonesia permits it — eligibility is your responsibility to confirm before depositing.

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Deposits made through DANA, OVO, or GoPay are processed under the payment rules of each respective wallet provider in addition to our own. We do not accept accounts opened on behalf of another person, and each account must be linked to a single verified identity. Withdrawals
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are processed only to the same wallet used for the deposit — a GoPay deposit, for example, returns only to that GoPay account. We reserve the right to suspend or close an account where we detect a breach of these terms, including misuse of account credentials
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or activity inconsistent with eligible regions. Any changes to these terms will be posted on this page, and continued use of your account after a change is posted constitutes acceptance. If you do not accept a change, stop using your account and contact our support team
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to request closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms govern not just how you use the lobby but how we handle your account data, wallet details, and identity records. We keep your registered wallet information — whether DANA, OVO, or GoPay — linked to your verified identity for the life of the account. Players in Batam and across Indonesia can request a copy of the data we hold by contacting support with their account ID.

Identity Verification Your account must be verified with a single real identity before withdrawals are processed. We match the name on your wallet account — DANA, OVO, or GoPay — to your registered details.

Data Retention We retain account and transaction records for as long as your account is active and for a period after closure as required by the applicable rules of the jurisdiction where we operate.

Cookie and Session Use We use session cookies to keep your account login active and to remember wallet preferences. You can clear these via your browser or mobile app settings at any time.

Requesting Changes To update your registered details or request account data deletion, contact support directly via live chat or email. We will confirm the action within the timeframe set in our data handling policy.

Common Questions About These Terms

The questions below cover what our account holders ask most often about how these terms work in practice — from wallet rules to what happens when an account is reviewed.

Yes. These terms document the conditions under which accounts can be suspended. Contact support with your account ID and we will explain which condition was triggered and what steps apply.

The core terms stay the same, but the wallet-specific payout rule applies — withdrawals return to the wallet used for the most recent qualifying deposit. Switching wallets mid-cycle may delay your next withdrawal.

We post changes to this page and note the effective date at the top. Continued use of your account after an update is posted means you accept the revised terms.

The account and payment terms apply across all sections of the lobby — slots, live casino tables, and sportsbook markets. Game-specific rules, such as bet voiding on a cancelled Liga 1 match, are covered in the relevant game category rules.

We retain records for a defined period after closure as outlined in our data retention policy. You can request a summary of the data we hold by contacting support before or after closure.

No. Each account is registered to one verified identity. Sharing access is a breach of these terms and may result in account suspension and forfeiture of any pending wallet balance.

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